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Customer support
1 Returns
1.1 Where should I send my return?

Please send all returns to the following address only:

Bellē Up Boutique
Attn: RETURNS DEPT
1915 W. 103rd Street
Chicago, IL  60643

1.2 Will I be reimbursed for shipping costs if I return an item?

No. Bellē Up does not refund shipping costs. Once your return is received, your refund or credit will be your order total minus shipping costs.

1.3 Does Bellē Up pay for return shipping costs?

No.  The customer is responsible for shipping fees incurred in the return process.

1.4 I purchased a gift card. Is my purchase refundable?

Gift cards are non-refundable, however, they are transferable (i.e., you may gift it to someone else) and never expire.

1.5 What will happen if I return an item after 30 days from the date I placed my order?

Please do not attempt to return items beyond the 30-day return window. We allow up to four weeks because we understand that "life happens" sometimes and you need a little extra time to get items back to us. In order to continue to deliver a boutique experience, we cannot allow inventory to be out of our store for more than 30 days.

Returns received that do not comply with our return policy will be refused and/or returned to you at your expense. No exceptions.

1.6 What should I do if I receive a defective or damaged item?

We're so sorry! We have very high quality control standards and examine every item received in our store, but things happen.

All claims regarding defects or damages, including items shipped to you directly from a manufacturer, must be reported within 5 days of delivery. Please call (773.233.2442) or email (orders@belleup.com) us to report the defect/damage before returning the item.

1.7 What is the time frame for processing returns?

Refunds and store credits for returns by mail are processed within seven (7) days of the date received. Refunds will be issued in the same form as the original payment. You will be notified by email once your return has been received and processed.

1.8 What happens if my return is lost in transit or damaged on its way back to you?

Bellē Up cannot accept responsibility for packages we do not ship ourselves. For this reason, we strongly recommend that, after securely packing and sealing your return merchandise, you ship it using an insured service that will (1) allow you to track your package, and (2) reimburse you should your package be lost or damage in transit. We will refuse delivery of any package that is open, torn or has other visible evidence of damage or tampering. We will notify you within one (1) business day of receipt if any return merchandise is damaged or defective and the defect/damage was not previously reported by you.

1.9 I paid for my order with a credit card and my return was postmarked within 14 days of the date delivered. Why do I not see a refund on my card?

Your financial institution may require additional days to process and post your refund to your account (some institutions take up to two billing cycles for your refund to show up on your statement). If you have received an email from us indicating that your refund was processed, please contact your financial institution with additional questions about when those funds will be posted to your account.

1.10 What if a Return Form was not included in my package or I misplaced it?

Oops!  No worries.  Click here to print a copy of the Return Form to include with your return.

1.11 Why are the online and in-store return policies different?

Let's face it: online shopping is tough (especially for our customers carrying around a tiny—but growing—human in her belly)! In fairness to our online customers who don't have the benefit of touching and/or trying before buying, we have included a full refund component to the Online Return Policy that is not available for in-store purchases.

We hope that this easy, hassle-free policy helps make your online shopping experience more rewarding and enjoyable.

1.12 I do not see an answer to my return-related question here. What should I do?

We've thought of a lot, but probably not everything. If we haven't addressed your specific question please don't hesitate to call us, at 773.233.2442, or drop an email to orders@belleup.com.

2 Maternity Sizing
2.1 How do I know my maternity size?

As a general rule, we recommend you start with your pre-pregnancy size, but that's a starting, not an ending, point.

In the world of maternity, we've found that nothing beats a good, ole' fashioned trip to the fitting room. However, if you find that you need something now and can't stop in, most maternity apparel is sized as follows:

Pre-Pregnancy Size (U.S.)   Maternity Size
2-4   XS
4-6   S
6-8   M
10-12   L
12-14   XL
14-16   XXL

 

2.2 What should I do if I am in between sizes?

If you're close to the next size, don't be shy or ashamed to select the larger size; remember, comfort is key—both you (and your baby) need room to grow!

2.3 How should my maternity jeans fit?

We all know that denim is difficult even where you're not pregnant! Remember: like your pre-pregnancy jeans, maternity jeans will stretch with wear. To avoid the dreaded "saggy bottom" look, we recommend that you choose a pair that is slightly fitted in the rear and through the thighs. (Note: "slightly fitted" should not be confused with "tight". If you have to assume a contorted yoga position to get the jeans on, the safest bet is to size up.)

2.4 What's with the different bands on maternity bottoms?
2.5 Why are there holes in some of my maternity tops/dresses?

Most of our maternity tops and dresses are designed and made to wear before, during and after pregnancy. Thus, many of the tops and dresses have built-in panels for easy nursing access. Panel placement may vary by garment.

Items with nursing panels will be expressly identified on the product page.

3 Women's Contemporary Sizing
3.1 How do your clothing items run?

We proudly carry over 50 clothing brands in our store. Though many of our brands run true to size, sizing may vary from brand-to-brand. As a general rule, women's contemporary sizing is as follows:

Numerical Size (U.S.)   Letter Size
0-2   XS
4-6   S
6-8   M
8-10   L
10-12   XL

Where a brand's, or particular item's, sizing is different than the guide above, we do our best to indicate the difference in the affected item's product description.

3.2 What should I do if I am between sizes?

If you are in between sizes or you are otherwise uncertain or unclear about an item, please do not hesitate to contact us—that's what we're here for!

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